Return Policy

Unfortunately, due to the size of our items we generally cannot offer a return/exchange on items that have been dispatched from our premise.  Please ensure you have selected the right item for your needs.  

In extenuating circumstances, please contact Greg on [email protected]

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Information

Aussie Car Hoists are located at 42 Gregory Street West, Wendouree 3355.  You are welcome to collect your order directly from us, we are open Monday to Friday from 9am to 3pm.  Please check for public holidays as we may be closed.

If you are requiring your item(s) to be freighted you will need a forklift onsite at the address to unload from the couriers truck.  There may be extra charges required to be paid if the address is residential.  It is your responsibility to unload your items from the courier truck and to ensure you are at the delivery address when the courier delivers.  Redelivery fees will be your responsibility if the courier arrives and no-one is onsite to unload.  When Aussie Car Hoists dispatch your item(s), we will email you the tracking number.

If you do not have a forklift onsite to unload your order we can quote you for delivery to the nearest Mainfreight depot/agent.  Once the item arrives at the depot Mainfreight will call you to advise ready for collection.  You must arrange pick up within 5 working days, otherwise Mainfreight will start to charge  storage fees which you will need to pay.

Some of our items such as wheel balancers, tyre changers and similar may be able to be delivered to your address with a tailgate, however, fees will apply.

If you would like to receive a quote on any of our products and/or discuss delivery options, please message us via the contact button at the top of the home page.  If you would like to discuss with one of our friendly sales team, please call on the phone number at the top of the page Monday to Friday 9am to 3pm.